Please allow between 15-45 days for your order to arrive depending upon your shipping method selection at checkout. If more than 45 days have passed please email us at Hugglemonstersdirect@gmail.com to review the status of your order. Refunds will be handled through email if necessary.
To return your product, you should mail your product to the address given to you through email by Huggle monsters once you've launched your claim by emailing Huggle Monsters at: Hugglemonstersdirect@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the items send are not received by us we cannot guarantee a refund.